Flo Life customers get FAST, FREE SHIPPING on every order with NO order minimums! no coupon codes! no gimmicks! Paid shipping is also still available if you want your items sooner.  


Returns Policy

If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, or call us at 954-399-0437.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

What items are eligible to be returned or exchanged? GIVE-IT-A-WORKOUT GUARANTEE. Work it out. If it doesn't perform, return it. Please call or e-mail us to initiate return.
Items which are damaged or defective may be returned at any time
Final sale items cannot be returned or exchanged
How much is the return shipping fee for online purchases? Returns are free
Is the shipping fee charged for exchanges? Exchanges are free
How long do I have to return or exchange an item I bought online? Anytime Please call or e-mail to begin return
How can I receive a refund for my order? Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase
I received an item as a gift. How can I receive a refund? Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price.
   
   
Are there limitations on returning specific merchandise?      
Final sale items cannot be returned or exchanged
Extended holiday returns policy GIVE-IT-A-WORKOUT GUARANTEE. Work it out. If it doesn't perform, return it. Please call or e-mail to initiate return
note alertNotes
  • Items marked "mail only" on the product page, your shopping bag, and the invoice can be returned only by mail.
  • Swimwear must have the original price tags and hygienic liner intact.
  • New sunglasses may be returned within 45 days if accompanied by the original receipt and complimentary case, with tags attached. Defective sunglasses can be returned at any time.